Tracking of a claim for flight delay

This tracking tool can only be used to follow up on files linked to the form for a flight delay claim.
If you have not submitted a claim, you can find the claim forms by clicking on this link.
For any additional information or to obtain the status of a claim not related to the claim for flight delay form, please be sure to reply directly to the acknowledgement of receipt received by email so that it can be recorded in your file. Sending several unrelated emails may delay resolution.
Email used in the claim form
Case number
Information on our processing times for flight delay claims
We will respond to your claim within a maximum of 30 days from date of receipt of the online form

Important information regarding the processing of personal information
All the information collected is intended for Transat A.T. inc., and its affiliates (hereinafter "Transat"), to provide you with products and services and to comply with our legal obligations. With your consent, we may use and share them within Transat and its affiliates to provide you with personalized promotional offers and recommendations or to invite you to participate in contests or surveys to improve our services and products. We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information we hold, to protect such information against loss or theft and to prevent any unauthorized access, transmission, reproduction, use or amendment thereof. In order to provide you with the products and services you have requested, we may need to disclose your personal information to trusted third parties. In accordance with the data protection legislation in force, you are entitled to various rights related to the processing and protection of your personal information. You can access, rectify or modify the personal information we hold about you. In addition, when we process your information based on consent you have previously given, you may withdraw said consent at any time. To find out more about your rights and the processing and protection of your personal information, please refer to our Privacy Policy. If you wish to exercise any of these rights or contact our Data Privacy Officer, please complete the Data Privacy Request Form.