Instant upgrade

Your Economy Class ticket may be eligible for a Club Class upgrade.

During online check-in, you may be given the chance to purchase an instant upgrade.

Advantages

Treat yourself to the comfort and privileges of our club class next time you fly.
    •  More space on board
    •  Choice of gourmet meals
    •  Two checked bags of 23 kg each*
    •  Priority airport services
    •  Inflight advantages

    * Please note that if you already purchased an additional bag, seat selection or Option Plus in Economy Class, these will not be refunded.

    Learn more about Club Class

How does it work?

If your flight is eligible, you can select an instant upgrade at the time of online check-in, between 24 and 4 hours before a flight's departure.

    1. The instant upgrade option will be offered to you after completing your online check-in information.
    2. Click on the 'Submit' button to accept.
    3. Follow the steps to make your payment.
    4. After successfully purchasing the instant upgrade, you will receive:
      • a confirmation email of the purchase
      • a boarding pass in Club Class.

      Important:

    • Your flight information on the mobile app and in the Manage My Booking section as well as in your electronic documents, will not be updated and will indicate Economy Class.
    • The Baggage section will not display the updated details, but note that Club Class includes a maximum of two checked bags.

Upgrade conditions

Please note:

  • If a booking includes several passengers, the upgrade must apply to all passengers.
  • Upgrades are non-transferable, non-refundable, and are valid only on the flight and date selected.
  • Additional services purchased prior to obtaining an upgrade, such as a second piece of checked baggage, preferred seating and Option Plus, are non-refundable.
  • The price of the upgrade may vary according to the flight segment to which it applies.
  • The purchase cannot be made in the following cases:
    • For codeshare flights or flights operated by other carriers, that are identified with an “Operated by” note, which clearly indicates the airline that is operating the flight.

    • For group bookings of nine people or more.
 

For further details, please consult the frequently asked questions or the full set of upgrade conditions below.

  • Air Transat Upgrade Conditions (" Conditions ")

    Instant purchase only

    Acceptance of Terms

    The following Terms apply to any instant purchase ("Offer") you submit to Air Transat for the opportunity to travel with Air Transat in Club Class ("Upgrade").

    To purchase an Offer, you must (i) have reached the age of majority in your country of residence at the time the Offer is submitted; and (ii) have purchased a seat eligible for an Upgrade on a scheduled flight operated by Air Transat (Instant Purchase). You are deemed to be authorized to act on behalf of the person(s) named or included in the Offer governed by these Terms and to have the authority to bind such person(s). To find out how to purchase an Offer, see Frequently Asked Questions.

    Your upgrade offer

    Purchases can only be made on certain flights operated by Air Transat and in certain countries, as determined by Air Transat in its sole discretion. When you check in online, you will have the opportunity to upgrade by making an Offer if unsold Club Class seats are still available for that flight.

    Any Offer you submit as part of a reservation with Air Transat, whether made directly with Air Transat or indirectly through another reservation channel (via call center or airport counter), entitles the person(s) named on the Offer, subject to these terms and conditions, to be considered for an Upgrade.

    Acceptance of the Upgrade Offer

    Upgrade Offers are strictly personal, non-transferable and must be accompanied by full payment prior to confirmation. When upgrading on certain flights, you may be asked to provide certain information from your passport. Confirmation of prices, travel dates, flights, hotels, car rentals and other services, where applicable, is only given once payment has been received and is based on availability. Once the check-in process is complete and full payment has been received, you will receive an email confirming that your Upgrade has been accepted and summarizing all the details of your flight(s).

    Flight modification or cancellation

    If Air Transat cancels a flight and reroutes you on another flight, it will use reasonable commercial efforts to transfer your Offer to the new flights, subject always to the availability of seats in the higher class of service or the availability of that higher cabin class. The Offer is not transferable. If, for any reason, there are insufficient seats available in the higher class of service to grant you an Upgrade, all amounts paid by you for the Upgrade will be refunded to the credit card on which the Upgrade was paid, and Air Transat will have no further obligation to you.

    If you change your flight reservation, Air Transat is not obligated to upgrade you on the changed flight unless you pay for the upgrade in accordance with Air Transat's standard change policies and the policies and conditions associated with the original fare class. You will not be entitled to a refund of the cost of the upgrade, and the upgrade cannot be transferred to a flight operated at another time or to another customer. Consult the fares and conditions for changing and/or cancelling tickets issued by Air Transat .

    Payment

    If Air Transat accepts your offer, depending on the method of payment used, the total amount of the offer will be charged to your credit card, upon acceptance of the offer, and Air Transat will issue an upgrade to all customers included in your offer. The total amount charged to your account will include taxes and fees applicable to the upgrade (if any). You may not assign or transfer, in whole or in part, an upgrade that has been accepted by Air Transat to another person or flight.

    There will be no refund, credit, or exchange once Air Transat has accepted your offer or upgrade, except in the following cases:

    • i) Your Upgrade was accepted for a flight, but that flight was subsequently cancelled and Air Transat or the Carrier rebooked you on another flight, but in the class of service of your original reservation.
    • ii) Your Immediate Upgrade was accepted and you were upgraded, but you were unable to obtain a seat in the higher class of service for reasons attributable Air Transat, including, but not limited to, an aircraft change or a delay in your connecting flight that prevented you from taking the flight for which you had been upgraded,
    • iii) If your Offer has been accepted, but you were unable to obtain a seat to which the Upgrade applies for reasons attributable to the Carrier, including a change of aircraft or a delay in your connecting flight that prevented you from taking the flight for which you had been upgraded, the refund (depending on the method of payment, e.g. credit card) will be made to you.

    If the refund is approved, the amount paid for the Upgrade will be credited to the account of the payment card used to pay for the Upgrade. Credit card payments and refunds will be processed in the currency in which the Upgrade amount was billed. If an exchange rate must be applied to process the refund in the currency originally applied to the Upgrade amount charged, a generally accepted rate will be used, as determined by Air Transat, at its sole discretion. This rate may be modified to consider conversion and other costs. The amount refunded may in no case exceed the amount billed in the original currency for the Upgrade.

    Fare rules

    The fare conditions of the original ticket you purchased remain in effect and apply even if your Offer has been accepted, including cancellation policies, change fees, minimum or maximum stay conditions and point accumulation rules, in accordance with the Conditions of Carriage and Fares. All other terms and conditions will apply according to the fare class for which you are upgrading.

    Flights offered by Air Transat are operated in accordance with the applicable tariff and Canadian Transportation Agency regulations. All such flights and fares are also subject to approval by the appropriate government authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation and flight itinerary may occur beyond the control of Air Transat at any time and without Air Transat being able to give advance notice to its customers.

    Protection of personal information

    Air Transat is committed to respecting your privacy. The protection and confidentiality of the personal information you entrust to us is of particular importance to us, and we intend to do everything necessary to maintain the trust you have placed in us in this regard.

    Your personal information is collected, used and shared by Air Transat within Transat A.T. Inc. and its affiliates for the purposes described in our Privacy Policy.

    Liability

    Air Transat shall not be liable to you, in contract or otherwise, for any direct, indirect, incidental, special, or consequential damages that result from your use of this website or that result from any information obtained or upgrades made through this website.

    Air Transat shall not be liable in any manner whatsoever for the acts or omissions of any third-party supplier.

    Laws

    These Terms and Conditions shall be governed by and construed in accordance with the laws of the country in which the Gateway City is located.

    The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.

    Updates

    Air Transat may modify these Terms at any time. Air Transat will notify you of any changes by posting an updated version of the Terms on its website. If you apply for an Offer after Air Transat has made changes to its Terms, this means that you have accepted the changes and agree to be bound by the Terms as amended.

Frequently Asked Questions

  • Club Class advantages:

    • Exclusive cabin
    • Two pieces of checked luggage of 23 kg each*
    • Priority services at the airport**
    • Choice of gourmet meals (for flights over three hours)
    • Choice of select wines
    • Complimentary snacks and beverages
    • Specially selected travel amenities

    *A maximum of two bags total. There are no refunds if you already purchased a bag, seat selection or Option Plus.
    **Montreal, Ottawa, Toronto, Vancouver, Glasgow, Manchester and London Gatwick.

  • The fare conditions of the original ticket apply to your new ticket, including cancellation conditions and booking change fees.
  • Yes, you can obtain an upgrade for each segment individually if you wish, and if each segment is available for upgrade.
  • You’ll be able to select seats once the upgrade has been purchased, but we can’t guarantee that adjacent seats will be available.
  • Yes, it’s possible to purchase an upgrade when travelling with infants or children.
  • No, each reservation is independent. The system cannot establish a connection when reservations are in separate files.
  • Yes, and only by credit card (Amex, Visa, Mastercard).
  • No, each upgrade can only be paid in one transaction using the same credit card.
  • You will not be able to purchase the upgrade, as a valid credit card is required for payment.
  • Yes, your upgrade includes all taxes, fees, and surcharges (where applicable).
  • After successfully purchasing the instant upgrade, you will receive a boarding pass in Club Class and a confirmation email of the purchase will also be sent.
  • No, even if you have been upgraded to Club Class your flight information on the mobile app, in the Manage My Booking section as well as in your electronic documents will not be updated and will indicate Economy Class. In addition, the Baggage section will not display the updated details, but note that Club Class includes a maximum of two checked bags.
  • Yes, you’ll be able to select seats once the upgrade has been purchased.
  • There are no reimbursements if you already purchased additional options such as extra bags, a preferred seat selection or Option Plus.
  • No. Upgrades are non-transferable, non-refundable, and are valid only on the flight and date selected.
  • It is not possible to cancel. Upgrades are non-transferable and non-refundable and are valid only for the flight and date selected.
  • If you miss a flight through your own fault, the upgrade amount is non-refundable.
  • If you are rebooked on an alternate flight by Air Transat due to flight disruptions, you will, of course, maintain full rights to a seat in Club Class, if available. If there are not enough seats available in Club Class, the amount paid for the upgrade will be refunded to original method of payment.