Due to a nationwide power outage, Transat and Air Transat are offering travellers heading to Cuba between October 20 and October 22, 2024, a flexible policy allowing them to modify their travel reservations if booked before October 18 at 11:59 PM.
All Cuban airports served by Air Transat are open and operating, either with electrical power or through generators. Our flights continue as scheduled, although some hotel services may be temporarily unavailable.
We offer you the following options:
We recommend monitoring your flight status by downloading our mobile app or visiting https://www.airtransat.com/en-CA/travel-information/flight-status-and-schedule
If you purchased your services from another tour operator, we encourage you to check the flexibility options they offer.
Customers wishing to take advantage of this flexibility policy should contact our contact center if the reservation was booked directly with Transat or Air Transat or their travel agency if the trip was booked with them. Please note that when power is restored in the regions we serve, this flexibility policy will be withdrawn.
We are closely monitoring the situation to ensure your safety and comfort, and we will provide further updates as soon as possible.
Our menu items are available thanks to our pre-order service:
How to pre-order? FAQ
Fresh fruits, vanilla yogurt and granola, croissant and strawberry jam $14.99
Ham and cream cheese pinwheel bites, brownies, apple sauce, carrots, cucumbers and goldfish crackers $10.99
Quinoa, turmeric-roasted cauliflower, sweet potatoes, pickled turnips, black beans, edamame, cherry tomatoes, cucumbers, shredded carrots, red peppers, dried cranberries, Hoisin dressing $18.99
* Pre-order will be available as of October 1, 2024
Egg, bacon and cheddar cheese on an English muffin Pre-order: $15.99 On board: $18.99
Pizza, tomato sauce, mozzarella cheese Pre-order: $17.99 On board: $19.99
Ham, Swiss cheese, dijonnaise on ciabatta bread Pre-order: $17.99 On board: $19.99
Herbed focaccia bread, roasted smoked turkey, roasted red pepper hummus and caramelized onions Pre-order: $18.99 On board: $19.99
Smoked meat, Kuhne sauerkraut, Swiss cheese on ciabatta bread Pre-order: $18.99 On board: $21.99
2The Bistro menu trios are not available for pre-order on flights from San José.
*Snack and drink of choice included.Snack options: Original or BBQ Pringles potato chips, Kit Kat chocolate or candies. Subject to availability. Drink options: beer, wine, spirits, soft drinks or bottled water. Subject to availability. Sparkling wine is excluded.
Presentation may vary. Taxes may apply on certain flight segments. Given that all foods were prepared by external companies, we cannot guarantee that allergens have not been introduced into the meals or snacks served on board.
Pre-order your meal at the time of booking to get the one you really want.
Already booked your flight? No worries, you can pre-order your meal up to 72 hours before your flight.
For people who are deaf, deafened, hard of hearing, or for those with speech disabilities, access Bell Relay Service:
You must then instruct the Bell Relay Service operator to contact our contact centre at the following numbers: 1-866-234-5136 or 514-906-5196.