General Terms and Conditions

Ensure your travel plans falls within Air Transat’s general terms and conditions.

GENERAL SALES TERMS AND CONDITIONS OF AIR TRANSAT A.T. INC. (hereinafter referred to as the "Terms and Conditions")

PLEASE ENSURE THAT YOU READ CAREFULLY AND UNDERSTAND THE PRESENT TERMS AND CONDITIONS BEFORE MAKING A BOOKING. A COPY OF THESE TERMS AND CONDITIONS CAN BE STORED ELECTRONICALLY OR PRINTED. IF YOU DO NOT AGREE TO THE PRESENT TERMS AND CONDITIONS, PLEASE DO NOT FINALIZE YOUR BOOKING AND STOP YOUR USE OF THE WEBSITE.

THESE TERMS AND CONDITIONS ARE SUBJECT TO AND DO NOT AFFECT ANY STATUTORY RIGHTS TO WHICH YOU ARE ENTITLED AND WHICH CANNOT BE EXCLUDED PURSUANT TO ANY MANDATORY PROVISIONS OF APPLICABLE LAW.

The purchase of travel services (hereinafter referred to as the "Services") offered by Air Transat A.T. Inc. ("AIR TRANSAT"), a Canadian company with registered office at 5959 Boulevard de la Côte-Vertu, Saint-Laurent, Quebec, Canada, H4S 2E6 or other services offered by third parties suppliers on this web site (hereinafter referred as the "Website"), constitutes a contractual agreement between you and AIR TRANSAT and/or its suppliers, as the case may be, and implies your acceptance of AIR TRANSAT'S conditions regarding bookings as described below as well as the contents of the hyperlinks included therein.

Car rental, hotel rooms and purchase of insurance coverage on this Website are offered by third party suppliers. The terms and conditions of these providers thus apply to these services. AIR TRANSAT cannot be held responsible in any way for the acts or omissions of any of these third party suppliers.

When completing a Train + Air booking, you enter into two separate contracts: a contract of carriage by air with Air Transat and a contract of carriage of passengers by rail with SNCF. Please note that Air Transat is not responsible and cannot be held liable for the proper performance of the contract of carriage by rail, which is subject to the liability rules applicable in rail transport matters as well as the terms of the document entitled "Tarifs voyageurs" (Condition of Carriage agreement), and which falls under the responsibility of SNCF MOBILITES. For more details, see the general conditions of the SNCF.

You hereby confirm that you are of the age of majority in the country from which you are conducting your purchase and you hereby agree to use the Website in accordance with its terms of use.

1- DESCRIPTION OF WEBSITE

AIR TRANSAT has put forth all necessary efforts to ensure that all descriptions contained on the Website are up to date. The Website is updated on a continuous basis. The information on the Website is provided "as is". Save for errors arising from AIR TRANSAT negligent acts or omissions, AIR TRANSAT will not be held liable for any modifications and provides no guarantee or representation that the Website will be error-free or up to date. Overall AIR TRANSAT provides no guarantee with respect to the correctness, completeness or relevance of the information and statements published on the Website. 

2- PRICES, CARRIER SURCHARGES AND RESTRICTIONS

Prices are based, among other things, on fuel costs, exchange rates and taxes in force on the date of the last modification of the Website. Air Transat, like most air carriers, collects surcharges to offset the volatility and fluctuation of certain recurring expenses and operating costs. These surcharges represent the "carrier surcharges" and are intended to cover Air Transat's operating expenses and mitigate unforeseen fluctuation, including, without limitation, fuel costs and variation of foreign currency exchange rates.

Unless otherwise noted herein, all prices are quoted in the currency appearing in your purchase confirmation and are per person. The terms and conditions which apply to changes and/or cancellation of air tickets sold by AIR TRANSAT may vary. For more information, please refer to clause 8 of the present terms and conditions under the title "Fares". AIR TRANSAT reserves its right to cancel a booking without further notice, due to non-payment or due to litigation regarding payment. The name and phone number of the person to be contacted in the event of non-payment to AIR TRANSAT is found on the first page of the invoice.

Price reductions resulting from a promotion or a decision by AIR TRANSAT are applicable to new bookings only. AIR TRANSAT reserves its right to refuse any booking made at or based on an erroneous price (not applicable to sales made in Colombia).

3- ACCEPTED METHODS OF PAYMENT

We wish to inform you that only debit cards or credit card payments are accepted on the Website and by phone. When you pay on the Website, your payment information is encrypted and sent over a secure connection.

You can pay with the following credit cards: American Express (credit card), MasterCard (credit card), Visa (credit card), Visa Debit, Visa Electron and Discover (credit card). Please note that credit card and bank fees may be charged in some countries in connection with the purchases made on the Website. Additional bank fees or credit card fees charged by the customer's credit card provider or bank in connection with a purchase will be borne solely by the Customer. For any payment processed in the United States of America using a Discover credit card, the Merchant of Record will be The Airline Seat Company Limited, an affiliate of Air Transat A.T. Inc. For all other cards accepted (American Express (credit card), MasterCard (credit card), Visa (credit card), Visa Debit, Visa Electron), the merchant of record will be Air Transat A.T. Inc

AIR TRANSAT charges the exact amount of the price shown at the moment of purchase without applying any transaction or service fees. However, your card issuer may apply additional fees, including, among other things, cross-border fees based on the fact that AIR TRANSAT is a Canadian owned company based in Canada. Please contact your card issuer in order to obtain the nature and the amount of any eventual additional fees before finalizing your purchase. By finalizing your purchase, you confirm that you have been advised of this. AIR TRANSAT shall not be held responsible for any additional fees applied by your card issuer.

To avoid fraudulent purchases, (e.g. due to a lost card or the provision of false information), AIR TRANSAT reserves the right to request additional information from the passengers and/or the cardholder at any time after a purchase has been made - including at check-in - so that it may verify the information provided when the purchase was made. AIR TRANSAT also reserves the right to require another form of payment should a customer not be able to accurately provide such additional information. Furthermore, Air Transat reserves the right to cancel the booking in case of suspected fraud, theft or dishonesty.

By booking through the Website by debit or credit card, you acknowledge and consent that AIR TRANSAT may, without your signature, draw payment from your credit or debit card.

4- BOOKING AND CONFIRMATION

Bookings are strictly personal, non-transferable and must be accompanied by a payment in full before they can be confirmed. At the time of booking of certain flights, you may be requested to provide certain information found in your passport. Confirmation regarding prices, travel dates, flights, hotels, car rentals, and other services, as the case may be, is only given once the payment is received and is based on availability of Services. Upon completion of the check-out procedure and receipt of the payment in full, you will receive and email confirming that your booking has been accepted and summarizing all the details of your flight(s).

5- TRAVEL DOCUMENTS

A valid passport is required for all travels outside your country of residence and is the only reliable and universally accepted evidence of citizenship. Certain countries require that the passport be valid for six (6) months beyond the date of return to your country of residence, or require a visa for citizens or born in another country. Some countries may not allow entry to visitors carrying the passport of certain other countries.

Please consult the "CHILDREN" section below when a minor under the applicable laws of the country of departure or destination is travelling alone or with one parent only. You should contact the nearest foreign government office of the country you plan to visit for definitive, up-to-date information on travel documents, such as passports, visas, affidavits or notarized letters of consent, that are required by each person for whom you are purchasing travel. Country-specific and interactive passenger-specific information is also available at www.iatatravelcentre.com and www.travel.gc.ca. If you require additional assistance, please contact us at 1-877-872-6728 or +1-514-636-3630 (hearing impaired:+1-514-906-5196 TTY).

It is your responsibility to contact the nearest foreign government office of the country you plan to visit. Failure to provide the required documents may result in denied boarding privileges by the carrier or the relevant authorities, without recourse or refund. Your entry may also be refused even if your documentation is complete. A previous criminal record could result in denied entry into the U.S. or in other countries. No trip refund or replacement will be given for inadequate, lost or stolen documents or for any denied entry. AIR TRANSAT cannot be held liable for any damages resulting from failure to obtain travel documents, to comply with applicable laws, for delay in document delivery, or for any aid or information given by third parties.

6- CHILDREN

We strongly recommend that children carry a consent letter if they are travelling abroad alone, with only one parent/guardian, with friends or relatives or with a group. For the purposes of this consent letter, a child is defined as anyone who is under the age of majority under the applicable laws of a country of departure or destination.

A consent letter is not a legal requirement in Canada, but it can simplify travel for Canadian children, as it may be requested by immigration authorities when entering or leaving a foreign country or by Canadian officials when re-entering Canada. We recommend that you talk to a lawyer about the legal issues that apply to you and your children's unique situation, particularly if your parenting arrangement has special terms governing international travel. Carrying a consent letter does not guarantee that children will be allowed to enter or leave a country, as every country has its own entry and exit requirements.

For additional information about entry and exit requirements for Canadian children travelling alone, with only one parent or with another accompanying person, see Travel Advice and Advisories from the Government of Canada or contact the nearest embassy or consulate of the destination country. We recommend that the letter be signed by every non-accompanying person or organization with the legal right to make major decisions for the child, including anyone with:

• custody rights,
• guardianship rights, or
• parental authority (in Quebec only)

We also recommend that the letter be signed by any non-accompanying parent who has access to the child. Consult justice.gc.ca if you have questions about parenting terminology. Before writing a consent letter, read the Consent Letter FAQ from the Government of Canada.

7- FLIGHTS AND CARRIERS

Flights offered by AIR TRANSAT are conducted in accordance with the applicable tarif and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and rates are also subject to approval by the relevant governmental authorities. Consolidations and changes in the published schedule, aircraft type, days of operation, air carrier providing air transportation, and flight itinerary may take place outside the control of AIR TRANSAT at any time and, in some exceptional cases (when customers are already at the gate for example), without the possibility for AIR TRANSAT to grant the customers a prior notice.

Schedule Check and Connecting Flights: Flight schedules are subject to change. You are entirely responsible for verifying your flight schedule with AIR TRANSAT during the 24-hour period immediately prior to the departure and the return date. AIR TRANSAT undertakes to notify, reasonably in advance and through means it deems appropriate, customers of any schedule modification resulting in the moving-up or the delaying of the flight departure time or in case of cancellation of a flight. Whenever you book connecting flights, you have the responsibility to allow yourselves sufficient time to make the connection. No control can be exercised to guarantee flight schedules, which may be altered or affected by various circumstances. To the extent permitted by applicable laws and international conventions, and unless airline tickets from "point of origin to final destination" were purchased from AIR TRANSAT, the latter will not be liable for any scheduling change or missed flight connection, including any additional costs incurred and special, incidental or consequential damages, including the loss of wages and vacation days, or additional expenses arising from the foregoing).

Airport check-in: AIR TRANSAT recommends that you arrive at the airport check-in counter at least three (3) hours prior to departure, failing which your reservation may be cancelled and your seats assigned to other customers, with no right of recourse.

Seat assignment: Unless already pre-selected, aircraft seating is conducted by staff at the air carrier's check-in counter. In the case of Club Class seats offered by AIR TRANSAT, in the event of a change in the type of aircraft, air carrier, or in the case of a flight consolidation, repayment by AIR TRANSAT of the sums paid by the customer for the seat Club Class shall be deemed a final and complete settlement.

Other applicable conditions: Air transport conditions and claims relating to loss and/or damage to baggage are governed by the Montreal Convention [http://laws-lois.justice.gc.ca/eng/acts/C-26/page-5.html], or the Warsaw Convention [http://laws-lois.justice.gc.ca/fra/lois/C-26/page-3.html#h-1] as the case may be, the applicable tariffs of the air carrier as well as the conditions of contract appearing on the airline ticket and any government regulations that establish the limits of air carrier liability. Once filed with and approved by federal regulatory authorities, any amendments or modifications to the applicable air carrier's general terms and conditions of carriage are not subject to additional public notice and are legally binding (in Colombia they might become legally binding only after review by regulatory authorities). Air tickets that are not used, in whole or in part, on the dates indicated, cannot be honoured on another flight but may, on request, be subject to partial refund of certain taxes and fees under the general conditions established by AIR TRANSAT.

Refusal to transport – Removal of passengers: Save as set out in the Montreal Convention and the Warsaw Convention, AIR TRANSAT shall not be liable for either its refusal or the refusal of another air carrier to transport a passenger or for the cancellation of a reserved space or removal of a passenger from an outbound flight and/or return flight due to, but not limited to, the passenger failure to present himself/herself for an outbound flight (herein referred to as "no-show"), the passenger being deemed to put a public safety at risk, the passenger's failure to carry the necessary travel documents or any issue relating to the validity or consistency of such documents, a threatened or actual violation by the passenger of law or AIR TRANSAT or another airline considers that it is necessary to deny boarding to a passenger in order to prevent danger or risk to this passenger or to any other passenger or property or to ensure the proper conduct of the flight.

 

8- CANCELLATION FARES AND NO-SHOWS

The fares and the terms and conditions to any change and/or cancellation of tickets issued by AIR TRANSAT vary according to the departure airport and destination of the flight. Passengers can refer to our helpful online tool to learn more about the terms and conditions applicable for their ticket.

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