Air Transat - in partnership with EXPAIR CARGO

If you would like to transport or ship items that cannot be carried as checked baggage (oversize, bulky, heavy items and dangerous goods), Air Transat, through its partner Expair Cargo,You will be redirected to a new website. A new window will open. provides direct, quick and economical cargo services to every corner of the world.

How to book

 

Online

In order to book or get a quote for your shipment on a specific flight, visit Expair Cargo's website. You will be redirected to a new website. A new window will open.

 

The details of your shipment must be provided – Shipper, Consignee, dimensions, weight, and origin/destination of the cargo.

By phone

+1-866-325-0123

For people who are deaf, deafened, hard of hearing, or for those with speech disabilities, access Bell Relay Service: 

You must then instruct the Bell Relay Service operator to contact our contact centre at the following numbers: 1-866-234-5136 or 514-906-5196.

Frequently asked questions

    • International cargo requires documents such as a commercial invoice, airway bill (AWB), packing list, and any necessary import/export permits. The specific requirements vary based on the destination and nature of the cargo. It is shipper’s responsibility to provide complete and necessary documentation at the time of drop off and pick up.
    • Yes, proper packaging and labelling is required for all cargo being transported. All shipments must meet the IATA (International Air Transport Association) and Air Transat cargo standards to ensure the safe transportation of your goods. It is important to note that specific cargo policies and procedures may vary, so its always a good idea to check with one of our cargo customer service representatives for the most up to date information.
    • By using the online tracking toolYou will be redirected to a new website. A new window will open., you can monitor the location and status of your cargo throughout its journey by using your unique AWB number assigned at the time of booking.
    • The cost is influenced by factors like the weight, dimensions, type of cargo, origin/destination, and any additional services required (such as refrigeration or special handling).
    • Cargo shipments may be subject to various charges beyond the base freight cost, such as handling fees, customs clearance charges, screening fees and additional services like refrigeration or special handling.
    • No, Expair Cargo requires that all cargo shipments be pre-paid before they are shipped.
    • The following information is required to pick up your shipment: Proof of identification (matching the consignee information on the AWB) and shipment details (AWB tracking number).
    • Drop-off and pick-up locations along with operational schedule will be provided at the time of booking.
    • To find accurate drop-off and pick-up times for your shipment, kindly reach out to Expair Cargo's customer service team.You will be redirected to a new website. A new window will open. They will provide you with the most up-to-date information based on your cargo's details and the intended route.
    • Upon arrival at an international destination, the responsibility for your shipment typically transitions to the consignee (recipient) specified on your shipment's documentation. The consignee is responsible for taking possession of the shipment once it's cleared by customs and released for delivery. This includes arranging for cargo pick-up, paying any applicable import duties or fees, and ensuring compliance with local regulations.
    • Yes, Expair Cargo offers services for shipping live animals (cats and dogs) as cargo. There are specific regulations and requirements for transporting animals to ensure their safety and well-being. Feel free to contact Expair Cargo's customer service representativesYou will be redirected to a new website. A new window will open. for more information.
    • Air Transat can only accepts cats and dogs. Other type of live animals will be refused. It's important to note that live animals’ shipments have specific requirements or restrictions due to IATA regulations and considerations for their well-being.
      • The animal must be in a cage approved for air transportation (IATA regulations) and bear the animal’s name.
      • A plain rigid plastic cage is mandatory. Cages made of wire or any other material will not be accepted (a wire door is acceptable).
      • All cage doors must be secured with a locking mechanism to prevent opening.
      • The cage must provide sufficient space for the animal to stand up straight-legged, turn around, and lie down. For the comfort and safety of the animal, cages that do not comply with the requirements described above will be denied for transportation of the animal.

      Travel Tips


      • We suggest owners put a familiar object in the cage to reassure the animal during the flight, such as a blanket or a toy.
      • IATA regulation states that it is not recommended to have older animals travel by air due to stress-related effects. Air Transat will not be responsible for problems due to stress-related effects on older animals. (Consult your veterinarian).
      • The Canadian Food Inspection Agency and IATA do not recommend giving tranquillizers to travelling animals. If you're thinking about doing so, please consult your veterinarian.
      • For animals travelling in the checked baggage hold, no containers with water or food should be placed in the cage, unless it is a spill-proof container with water, firmly attached to the cage.
    • It is both Air Transat and Expair Cargo’s priority to ensure the safe transportation and handling of your pets. Expair Cargo is trained using the latest IATA regulations, standards and best practices to ensure a safe travel throughout their journey. Cages are secured using straps and other restraining mechanisms to prevent shifting during flight.

Important information

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