Baggage

What to do if my baggage is delayed?

• Inform an Air Transat representative at the arrival airport that you cannot find your checked baggage and fill out a Property Irregularity Report (PIR).
• If you did not fill out the PIR with an Air Transat representative, you can file the PIR report yourself online by following this link prior to leaving the airport. You may also be required to complete a customs declaration form.
• Track your baggage online using the reference number of your report through the WorldTracer baggage tracking system. You will also be able to access your report to make changes as needed.
• You will receive updates by email as they become available.

I had to make purchases while waiting for a delayed baggage, will I be reimbursed?

We are covering an amount of $50.00 CAD per day, per baggage for a maximum of 7 days allowance for the purchase of essential items.

All reasonable expenses incurred due to a delayed baggage will be considered. You must complete our online form to claim reimbursement of provisional expenses and attach receipts.

What to do if my bagage is not found?

In the unfortunate event that your baggage is declared as lost or is not found after 21 days, you will need to file a claim for compensation via the following form by including all supporting documents.

How long do I have to file a claim?

For delayed baggage: Please make your inquiry no later than 21 days from the date your baggage was returned to you.
For lost baggage: Please make your inquiry within 30 days (21 days for domestic flights) from the date the baggage should have been delivered.

Failing to comply to this condition will result in denial of compensation.

What is Air Transat's liability?

Air Transat’s liability for damages sustained in the case of loss or delay of checked baggage is the same for all flight sectors and will be limited to the sum of 1288 SDRYou will be redirected to a new website. A new window will open..

Fees paid for the lost or delayed baggage are refundable in accordance with the terms and conditions of the Montreal ConventionYou will be redirected to a new website. A new window will open.. Baggage is considered lost if it is not found within 21 days from the date on which it should have been delivered.

All delayed or lost baggage claims will be treated in accordance with the provisions of the Montreal Convention and its amendments for all international flights and in accordance with the Air Transat Domestic Tariff and the Air Passengers Protections Regulations You will be redirected to a new website. A new window will open. for all domestic flights.

What should I do if I find that my baggage is damaged?

• Inform an Air Transat representative at the arrival airport that your baggage is damaged and fill out a Property Irregularity Report (PIR).
• If you did not fill out the PIR with an Air Transat representative, you can file the report yourself online via the following link within 7 days from the date of receipt of the baggage.
• You will have 45 days from the date you make your claim to bring your baggage to the repair shop nearest your residence or temporary address.

What is Air Transat's liability?

Air Transat’s liability for damages sustained in the case of damage of checked baggage is the same for all flight sectors and will be limited to the sum of 1288 SDRYou will be redirected to a new website. A new window will open..

Fees paid for the damaged baggage are refundable in accordance with the terms and conditions of the Montreal ConventionYou will be redirected to a new website. A new window will open.. Baggage is considered lost if it is not found within 21 days from the date on which it should have been delivered.

All damaged baggage claims will be treated in accordance with the provisions of the Montreal Convention and its amendments for all international flights and in accordance with the Air Transat Domestic Tariff and the Air Passengers Protections Regulations You will be redirected to a new website. A new window will open. for all domestic flights.

Air Transat cannot always guarantee that your checked baggage will be carried on the flight if sufficient space is not available as per its discretion.

Furthermore, in the event of delay in delivery or loss of baggage, the passenger must notify the Carrier’s airport personnel in writing (through the completion of a Property Irregularity Report) as soon as the failure to deliver checked baggage at the airport of destination is ascertained. Failure to do so will result in denied compensation in the event the baggage in question is declared lost after a 21-day search.

To ensure your baggage travels with you, please present all of your checked baggage to us at your airport of departure. Air Transat cannot assume responsibility for any baggage that is not presented at our check-in counter.

The following items declared or found in checked baggage shall be subject to removal prior to the baggage in question being accepted for carriage by the Carrier:

• medication
• medical devices
• money
• jewellery
• silverware
• electronics
• laptop computers
• personal audio/video devices
• negotiable documents
• securities
• samples of business documents or other valuables (other than articles of clothing) shall not be accepted as checked baggage.

The Carrier shall not be liable for damage to fragile, valuable or perishable items where such damage is the result of the inherent defect, quality or vice of the item in question.

Unsuitably or inadequately packed items will be accepted at the Carrier’s discretion and, where accepted, compensation may be denied as a result of the aforementioned factors. The Carrier assumes no liability for the delay in delivery of any perishable items accepted as checked baggage.

Any complaint, whether for total or partial loss, damage, or delay, must be submitted in writing and sent within the time limit above, failing which, no action may be brought against the Carrier.