The follow-up for your booking should be done on the website of the airline operating the first flight segment. For example, if you’ve booked a flight from Europe to Western Canada with the first flight operated by Air Transat and the second by Porter, the follow-up will be handled on Air Transat's website.
If you need to cancel your booking, you must contact the airline that issued your ticket. Full cancellations can be made online through the Manage My Booking (MMB) tool, but partial cancellation and modifications are not available online—you will need to call the airline for any changes.
For additional services on Air Transat-operated flights, only seat selection can be added online, as baggage purchase is not available. You must visit the website of the operating carrier to add seat selection. If your ticket was purchased through Porter Airlines (PD), your booking will not be accessible via Air Transat's MMB tool. In this case, you will need to call us directly or be transferred by Porter’s customer service.
Please note that MMB can only access bookings issued by Air Transat (TS). You can select your seat on the Air Transat segment via MMB but will need to visit Porter’s website to manage seat selection for your Porter-operated flights.