Air Transat cannot always guarantee that your checked baggage will be carried on the flight if sufficient space is not available as per its discretion.
Furthermore, in the event of delay in delivery or loss of baggage, the passenger must notify the Carrier’s airport personnel in writing (through the completion of a Property Irregularity Report) as soon as the failure to deliver checked baggage at the airport of destination is ascertained.
Failure to do so will result in denied compensation in the event the baggage in question is declared lost after a 21-day search.
To ensure your baggage travels with you, please present all of your checked baggage to us at your airport of departure. Air Transat cannot assume responsibility for any baggage that is not presented at our check-in counter.
The following items declared or found in checked baggage shall be subject to removal prior to the baggage in question being accepted for carriage by the Carrier:
- medication
- medical devices
- money
- jewellery
- silverware
- electronics
- laptop computers
- personal audio/video devices
- negotiable documents
- securities
- samples of business documents or other valuables (other than articles of clothing) shall not be accepted as checked baggage.
The Carrier shall not be liable for damage to fragile, valuable or perishable items where such damage is the result of the inherent defect, quality or vice of the item in question.
Unsuitably or inadequately packed items will be accepted at the Carrier’s discretion and, where accepted, compensation may be denied as a result of the aforementioned factors. The Carrier assumes no liability for the delay in delivery of any perishable items accepted as checked baggage.
Any complaint, whether for total or partial loss, damage, or delay, must be submitted in writing and sent within the time limit above, failing which, no action may be brought against the Carrier.