Telephone scams (vishing)

We have been made aware that some of our customers have received promotional automated calls from Air Transat saying that because they are one of our preferred clients, they will benefit from a substantial discount on a future booking with Air Transat. The customer is then asked to provide a credit card or other personal information. Other vishing tactics may include advising a customer that they have won a trip, a vacation or other sort of prize from Air Transat.

Neither Air Transat nor any other subsidiary of the Transat group engage in promotional offers by telephone and these calls are fraudulent. Please be vigilant and never give out personal information over the phone to someone who has contacted you.

If you receive such a call, we recommend you report it to the Canadian Anti-Fraud Centre by clicking here or by calling 1-888-495-8501.

Thank you for your collaboration.